Whaleal Cart Help Center

Your complete guide to abandoned cart recovery & email automation

What is Whaleal Cart?

Whaleal Cart is a powerful abandoned cart recovery solution designed specifically for Shopify merchants. When customers leave their shopping carts without completing a purchase, Whaleal Cart automatically sends personalized recovery emails with unique discount codes, helping you win back lost sales and increase revenue.

Our mission is to make cart recovery simple, effective, and affordable for businesses of all sizes. Whether you're running a small boutique or a large e-commerce store, Whaleal Cart helps you recover revenue that would otherwise be lost.

💰 Start Free

100 abandoned carts per month → 200 recovery emails (2 per cart)
No credit card required. No time limit. Upgrade anytime as you grow.

Why Cart Recovery Matters

Did you know that the average abandonment rate for e-commerce is around 70%? That means 7 out of 10 visitors leave without buying. Whaleal Cart helps you recover these lost sales.

📈

Boost Revenue

Recover 5-15% of abandoned carts on average

⏰

Save Time

Fully automated - set it and forget it

🎯

Personalized

Unique discount codes per customer

📊

Track Results

Real-time analytics and reporting

🚀 Quick Start Guide

Get Whaleal Cart running in under 5 minutes:

3 min · Whaleal Cart — 3-minute setup walkthrough

Step 1: Install Whaleal Cart

Go to the install page, enter your store domain (e.g. my-store.myshopify.com), and approve Whaleal Cart on Shopify.

Alternatively, install from Whaleal Cart on Shopify App Store.

Grant these permissions during install:

  • Checkouts: Read abandoned cart data
  • Customers: Access email addresses
  • Discounts: Create unique coupon codes
  • Orders: Track recovery attribution

Step 2: Configure Your Settings

Open Whaleal Cart in your Shopify admin, go to Settings tab:

  • Enable App: Turn on cart recovery
  • First Email (1 hour):
    • Enable/disable
    • Discount type: Percentage or Fixed Amount
    • Discount value: e.g., 10% or $5 off
    • Email template: Friendly, Professional, or Urgency
  • Second Email (24 hours):
    • Higher discount (e.g., 15% or $10 off) for stronger incentive
    • Custom subject lines

Step 3: Save & Watch Results

Click Save Settings. That's it!

Whaleal Cart will automatically:

  • Detect when carts are abandoned
  • Send first recovery email after 1 hour
  • Send second reminder after 24 hours
  • Create unique discount codes for each customer
  • Track conversions and revenue in your dashboard

✨ Features Overview

📊 Dashboard

Real-time analytics showing recovery rate, revenue recovered, emails sent, open rates, click rates, and recent activity timeline. Understand your ROI at a glance.

🛒 Abandoned Carts

Browse all abandoned carts with detailed info. Manually send recovery emails, view customer details, and track cart value. Filter by status, date, or customer.

📧 Email History

Complete log of all sent emails with timestamps, status (sent/failed), discount codes used, and full email content preview. Debug issues quickly.

🌐 Multi-language

Supports English, Chinese (Simplified), and Arabic. Emails are automatically customized based on customer's Shopify language settings.

🎨 Professional Templates

Three professionally designed email templates: Friendly, Professional, and Urgency. Mobile-responsive and optimized for conversions.

🔒 Compliance Ready

Built-in CAN-SPAM and GDPR compliance. Automatic unsubscribes, clear privacy policy, and data handling that meets international standards.

💳 Pricing Plans

Free

$0

Forever free

  • 100 carts/month
  • 200 emails/month
  • 2 email sequence
  • Basic analytics
MOST POPULAR

Growth

$9.90/mo

Per store

  • 500 carts/month
  • 1,000 emails/month
  • 2 email sequence
  • Advanced analytics
  • Priority support

Pro

$29.90/mo

Per store

  • 2000 carts per cycle
  • 2000 emails per cycle
  • 2 email sequence
  • Advanced analytics
  • Priority support
  • Custom templates

❓ Frequently Asked Questions

How does the free plan work?

The free plan includes 100 abandoned carts per month and 200 emails (2 emails per cart). There's no credit card required, no time limit, and you can stay on the free plan forever. Upgrade to Growth ($9.90/mo) or Pro ($29.90/mo) anytime you need more capacity. When you hit the quota, sends pause—no surprise overage charges.

Is install hard? Do I need to edit my theme?

No theme edits required. Install from our install page or the Shopify App Store, approve checkout / discount permissions, then set tone and discount rules in Settings. Most stores are live in under 15 minutes.

Will I be charged automatically for overages?

No. Paid plans are billed per month through Shopify Billing. If you hit your cart/email quota, recovery sends pause for that period—we do not auto-bill overages. Upgrade only when you choose to.

Full plan comparison: Pricing →

How do discount codes work?

Whaleal Cart automatically creates unique one-time discount codes in your Shopify store for each customer when a recovery email is sent. You don't need to pre-create any codes - just set the discount type (percentage or fixed amount) and value in Settings. The app handles everything via Shopify's API.

When are recovery emails sent?

By default:

  • First email: 1 hour after cart abandonment
  • Second email: 24 hours after first email (if enabled)

You can customize these intervals in Settings. Some merchants prefer 2 hours + 48 hours, or other combinations.

Can I send emails manually?

Yes! Go to Abandoned Carts page, find any cart, click "View Details", then click "Send Email" to manually trigger a recovery email at any time. This is useful for following up with high-value customers.

How do I track performance?

The Dashboard shows real-time metrics including:

  • Recovery rate (%)
  • Revenue recovered ($)
  • Emails sent / opened / clicked
  • Conversion rate
  • Recent activity timeline

The Email History page shows detailed logs of every email sent.

What happens if a customer unsubscribes?

Whaleal Cart automatically respects unsubscribe preferences. When a customer clicks the unsubscribe link in any email, they won't receive any further emails from Whaleal Cart. This ensures compliance with CAN-SPAM (US) and GDPR (EU) regulations.

Do you support multiple languages?

Yes! Whaleal Cart supports English, Chinese (Simplified), and Arabic (RTL). The app interface and email content automatically adapt based on the customer's Shopify language settings.

Is my data secure?

Absolutely. Whaleal Cart follows industry best practices for data security:

  • All traffic encrypted in transit (HTTPS/TLS); data at rest on encrypted cloud storage
  • Customer data used only for cart recovery — not sold or shared for advertising
  • One-click unsubscribe honored on every email
  • Automatic data deletion on uninstall and after a maximum 180-day retention period
  • GDPR webhooks implemented (customers/redact, customers/data_request, shop/redact)
How do I cancel?

Simply uninstall the app from Shopify Admin → Apps. Your data will be automatically deleted within 30 days. There are no cancellation fees, contracts, or minimum commitments.

💡 Best Practices

Get the most out of Whaleal Cart with these proven strategies:

🎯 Optimize Your Discounts

  • First email: 10% off is a good starting point
  • Second email: Increase to 15-20% for stronger incentive
  • High-value carts: Consider fixed amounts (e.g., $10 off orders over $100)
  • Test: A/B test different discount values to find your optimal rate

⏰ Timing is Everything

  • 1 hour + 24 hours: Classic sequence that works well for most stores
  • 2 hours + 48 hours: Gives customers more time to decide
  • Urgent segments: Consider 30 min + 4 hours for time-sensitive offers
  • Don't over-email: More than 2-3 emails can hurt brand perception

📧 Write Better Emails

  • Personalize: Use customer's name in subject line
  • Be clear: Show the discount code prominently
  • Show products: Include cart items in the email
  • Create urgency: "Only valid for 24 hours" drives action
  • Mobile-first: Over 60% of emails are opened on mobile

📊 Monitor and Optimize

  • Check your Dashboard weekly for trends
  • Recovery rate: Aim for 5-15% of abandoned carts
  • Open rate: Good is 20-30%, great is 30%+
  • Click rate: Good is 5-10%
  • Conversion: Track how many codes are actually used

🔧 Troubleshooting

Emails not being sent?

  1. Verify Whaleal Cart is enabled in Settings
  2. Check that email permissions are granted during app install
  3. Ensure the cart has a valid customer email (not all checkouts have emails)
  4. Check Email History for failed sends - look for error messages
  5. Verify your Shopify store is in active status

Discount codes not working?

  1. Verify discount/price-rule permissions are granted
  2. Check that the code hasn't expired (default: 24 hours)
  3. Ensure the code hasn't already been used (one-time use)
  4. Verify discount value matches your Settings configuration
  5. Check if there are usage limits on the code

Dashboard shows no data?

  1. Wait 24-48 hours - data needs time to accumulate
  2. Verify you have abandoned carts in your store
  3. Check that Shopify webhooks are properly registered
  4. Ensure Whaleal Cart is connected to your store

📞 Need More Help?

Our support team is here to help you succeed!

Email: hi.whaleal@gmail.com

Response Time: Within 24 hours (business days)

Shopify App Store: Whaleal Cart