Free
Best way to try — no card, ongoing Free tier
- ✓100 abandoned carts per month
- ✓200 recovery emails per month
- ✓2-step email sequence (1h + 24h)
- ✓Tone templates (Friendly / Professional / Urgency)
- ✓SMS recovery channel (your own SMS account)
- ✓Real-time analytics
- ✓GDPR & CAN-SPAM compliant
- ✓Your own logo and brand color in every email
- ✓Emails in your customer’s language (EN / DE / FR / ES / NL)
Growth
For growing stores — higher volume, plus optional AI drafting
- ✓500 abandoned carts per month
- ✓1,000 recovery emails per month
- ✓2-step email sequence (1h + 24h)
- ✓Optional AI drafting (subject line, heading, intro)
- ✓Tone templates (Friendly / Professional / Urgency)
- ✓SMS recovery channel (your own SMS account)
- ✓Real-time analytics
- ✓Remove branding
- ✓Priority support
Pro
For high-volume stores — the most volume, plus optional AI drafting and priority support
- ✓2,000 abandoned carts per month
- ✓4,000 recovery emails per month
- ✓2-step email sequence (1h + 24h)
- ✓Optional AI drafting (subject line, heading, intro)
- ✓Tone templates (Friendly / Professional / Urgency)
- ✓SMS recovery channel (your own SMS account)
- ✓Real-time analytics
- ✓Remove branding
- ✓Priority support
Billing FAQ
What does the free allowance include?
100 abandoned carts and 200 recovery emails per month (typically 2 emails per cart). No credit card required to start.
What does the AI drafting feature actually do?
On Growth and Pro it drafts three fields of a recovery email—subject line, heading, and intro paragraph. You review each draft and switch on the one you like; your live emails do not change until you do. Input is limited to your shop name, the selected tone, and the discount structure. On Free, the three built-in tones (Friendly, Professional, Urgency) cover every email at no cost.
Do I need a separate SMS account for text recovery?
SMS recovery runs on your own Whaleal SMS account — create an API key at sms.whaleal.com and paste it in the app. It sends one automated message per abandoned checkout, on a schedule independent from the email sequence. The channel is free and unlimited here; message costs are billed on your own SMS plan.
How do I start on Free quickly?
Use Install free now (enter your .myshopify.com domain) or open the listing on the Shopify App Store. Both paths land you on the Free plan first.
How am I billed?
Paid plans are charged per month through Shopify Billing inside Shopify Admin. You do not enter a separate card on whaleal.com.
Will I get surprise charges if I exceed the quota?
No. When you hit the plan quota, recovery sends pause for that billing period. We do not auto-charge overages. Upgrade only if you want more capacity.
Can I change or cancel anytime?
Yes. Upgrade, downgrade, or cancel from the app billing screen in Shopify Admin. The Free plan remains available after canceling a paid plan.
Is Free a timed trial?
No. Free is an ongoing plan—not a countdown trial. Move to Growth or Pro only when volume needs it.
More on install, privacy, and languages: Help / FAQ →
Ready to try Whaleal Cart free?
$0 per month · 100 abandoned carts · 200 emails · no credit card · billed only if you upgrade later inside Shopify