Solutions

Recover the checkouts you already paid to create

Each page below takes one part of abandoned checkout recovery and explains how it actually works in Whaleal Cart — what fires, when it fires, and what stays on your side. Start from the scenario that matches your store.

Shopify · Abandoned checkouts

Shopify abandoned cart recovery

An abandoned checkout is not a lost visitor. It is a customer who got as far as the payment step. Whaleal Cart watches for that moment and follows up automatically, so the recovery does not depend on someone remembering to check a report.

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Email · Timed sequence

Abandoned checkout email sequence

The sequence is the part most stores get wrong: too few messages and the reminder never arrives, too many and the store starts to feel like spam. Whaleal Cart ships with a two-step default and lets you move both windows.

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SMS · Bring your own account

Abandoned cart SMS

Text is the channel people actually read. But it is also the channel where getting it wrong is expensive — which is why the text here is a single, timed reminder about one abandoned checkout, sent through an account you already own.

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Overview · Why checkouts get abandoned

Cart abandonment

Cart abandonment is the gap between the customers who reached the payment step and the customers who finished it. Understanding where that gap opens is what makes recovery possible at all.

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Scope. Everything described here is the SMS and email recovery flow for Shopify: detection of abandoned checkouts, the timed email sequence, and an optional single text per checkout on your own SMS account. The recovery email is sent by the app itself; the text goes out through the provider account you connect. The Free plan includes both recovery channels up to 100 abandoned carts and 200 recovery emails per month.