Shopify Checkout Recovery Features

The checkout follow-up, inside Shopify. Email in the shopper language, a text on the store SMS account, and a link back to pay.

✉️ Built-in email templates Every plan

The recovery email follows the shopper and carries the store brand.

  • English, German, French, Spanish, and Dutch
  • The checkout language picks the template
  • The store sets brand, images, copy, offer, and send times
  • Name, items, total, and the return link come from the checkout

📱 SMS Recovery Channel

The same checkout, as a text on the store SMS account.

  • Connected inside the Shopify app, with its own send time
  • A template with the shop name, the discount code, and the return link
  • A short link when the store turns one on
  • The provider bills the message. The app adds no second SMS fee

📧 Automated Recovery Sequences

Turn Shopify checkout drop-offs into follow-up campaigns on autopilot

  • Two-stage emails triggered by Shopify checkout webhooks (1h + 24h)
  • E-commerce-optimized timing for higher conversion
  • Product images and line items pulled from abandoned checkouts
  • Personalized with customer name and cart contents

💰 Smart Discount Progression

Incentivize shoppers with escalating offers—codes created in Shopify automatically

  • First email: gentle reminder with configurable offer (default ~10%)
  • Second email: stronger incentive (default ~15%, fully configurable)
  • Unique one-time codes via Shopify Discount API—no manual code entry
  • Percentage or fixed amount—your rules, synced to your store

🎨 Three email tones

Friendly, Professional, or Urgency. The follow-up uses the matching second wording.

  • Friendly, Professional, and Urgency
  • Six wordings: three tones, two emails
  • English, German, French, Spanish, and Dutch
  • The tone changes the words. Logo and color stay the store brand

📊 Real-Time Analytics

Track your recovery performance with detailed insights

  • Recovered orders and recovered revenue
  • Every recovery email, in one history
  • Abandoned checkouts with items and totals
  • The plan the store is on, visible in the app

💳 Shopify Billing Plans

Scale with your store—subscriptions managed through Shopify Admin

  • Free Plan: 100 checkouts/month (200 emails) — email, SMS, and the store brand
  • Growth Plan ($9.90/mo): 500 checkouts/month (1,000 emails) + remove branding
  • Pro Plan ($29.90/mo): 2,000 checkouts/month (4,000 emails) + priority support
  • All plans: 2-step email recovery, SMS channel, and analytics—no separate payment portal
  • Free plan requires no credit card

🔒 Privacy & Compliance

Built with security and compliance in mind

  • GDPR compliant data handling
  • CAN-SPAM compliant emails
  • Built-in unsubscribe mechanism
  • Secure data encryption
View Help Center →Install on Shopify →