Create, bind and rotate API keys
A key proves which tenant is calling and which channels it may use. It is shown in full once, and a key with no binding cannot send at all.
Read this article →Find a message in the log
The log answers "what happened to this one message" — without storing anyone's content.
What the log stores
The log is built for operations and reconciliation, which is why it keeps metadata rather than traffic.
- Time, destination number, tenant, provider, sender, normalised status, provider message ID and raw error code.
- The batch or campaign a message belonged to, when there was one.
Scope. Message bodies are never persisted — for compliance, and because the platform does not need them to deliver. Retention is plan-based: 7 days on Free and Growth, 30 on Pro, 90 on Ultra. Past that window records are deleted by a TTL index, so export anything you must keep.
Filter the log
Narrow by time first
Start with the window around the send, then add the recipient number.
Add the recipient number
This is the fastest way to isolate a single conversation, including its duplicates.
Add provider or status
Use the status filter to separate suppressed from failed, and the provider filter to see whether one channel is behaving differently.
Open one message
The detail view shows the full status history, raw provider wording and the error code, if any.
Channel comparison
A comparison card aggregates your own channels side by side — submit success rate, delivery rate and latency. It is the quickest way to see that one provider account is underperforming before it shows up in customer complaints.
Export
Exports run asynchronously and are truncated at 1,000,000 rows. A truncated export is reported as truncated rather than silently shortened, so check that flag before treating a file as complete.
Keep reading
Send a message with the API
One endpoint accepts asynchronously. A success code means the platform took the message — not that a handset received it.
Read this article →What each message status means
Four states, and one of them does not belong in the same bucket as the others. Reading suppressed as a failure sends you looking in the wrong place.
Read this article →