Bring your own account
The platform has no provider account of its own. That one design decision changes who owns the numbers, who holds the quota, and who appears on the invoice.
Read the guide →Shopify abandoned cart recovery
An abandoned checkout is not a lost visitor. It is a customer who got as far as the payment step. Whaleal Cart watches for that moment and follows up automatically, so the recovery does not depend on someone remembering to check a report.
What counts as an abandoned checkout
Shopify records a checkout when a customer reaches the payment step. When that checkout is never completed, it becomes recoverable — and the window to recover it is short: the customer still remembers the store, the cart and the intent.
Whaleal Cart captures those checkouts as they happen. There is no export, no spreadsheet and no manual list to work from: the moment a checkout is abandoned it enters a recovery sequence.
The recovery sequence
The sequence is timed email in the tone the store picks — Friendly, Professional, or Urgency. The first note lands around one hour after the checkout is left, and the follow-up around twenty-four hours later, each with its own wording. Both windows are the store’s to set.
A recovery text goes out on the store’s own SMS account, connected inside the app, on its own timing. The same checkout can carry both the email and the text.
- First recovery email — around 1 hour after abandonment, in the chosen tone
- Follow-up email — around 24 hours later, with the matching second wording
- Recovery text on the store’s own SMS account, with its own timing
What the customer actually receives
Every recovery message carries the customer name, the items left behind, the order total and currency, the return link, and a Shopify discount when the store attaches one. The email follows the shopper’s language among English, German, French, Spanish, and Dutch.
Where it runs
Everything is embedded in the Shopify admin you already use. There is no second dashboard to log into, no code to deploy, and billing runs through Shopify together with the rest of your subscription.
Who the sequence sends to
Recovery messages go to customers who abandoned a checkout — one recovery message per checkout per channel — rather than to a purchased list. Consent rules and opt-out obligations stay with you, which is where they belong.
Questions this usually raises
- Do I need a separate SMS provider?
- Only if you turn the text channel on. The SMS channel works with your own SMS account and its API key — you keep your provider relationship, your negotiated rate and your invoice. If you never enable it, email alone runs the recovery sequence.
- How quickly does recovery start after install?
- Detection begins as soon as the app is installed and the sequence is enabled. Checkouts abandoned before that point are not retroactively messaged.
Keep reading
Pacing, quotas and why we queue
Every connection carries a send rate. The platform queues to that rate instead of firing as fast as a provider will accept, because the fastest way to get throttled is to send at the speed that causes it.
Read the guide →Abandoned checkout email sequence
The sequence is the part most stores get wrong: too few messages and the reminder never arrives, too many and the store starts to feel like spam. Whaleal Cart ships with a two-step default and lets you move both windows.
Open →Abandoned cart SMS
The recovery text is about that checkout: the store’s name, a return link, and the offer, sent from the SMS account the store already pays for.
Open →Cart abandonment
Cart abandonment is the gap between the customers who reached the payment step and the customers who finished it. Understanding where that gap opens is what makes recovery possible at all.
Open →Scope. This page describes Whaleal Cart for Shopify — abandoned checkout detection, the timed recovery sequence in Friendly, Professional, or Urgency, and a recovery text on the store’s own SMS account. Local messaging consent and opt-out rules remain the merchant’s responsibility; the platform does not file or guarantee them.