Bring your own account
The platform has no provider account of its own. That one design decision changes who owns the numbers, who holds the quota, and who appears on the invoice.
Read the guide →Abandoned checkout email sequence
The sequence is the part most stores get wrong: too few messages and the reminder never arrives, too many and the store starts to feel like spam. Whaleal Cart ships with a two-step default and lets you move both windows.
Why the first message goes at around one hour
The first hour is when the customer still has the cart in mind: the payment step failed, the card was in another room, the decision felt too big in the moment. A message in that window reads as a reminder. The same message at hour twelve reads as marketing.
That is why the default first email is around one hour after abandonment — and why it is configurable for stores whose buying cycle is different.
Why there is a second message at all
A single reminder catches the customers who were interrupted. The follow-up catches the customers who were deciding. Around twenty-four hours later, the answer to “should I?” is often different from what it was in the moment.
Two messages, not five: the sequence ends there unless you change it. A short sequence that always fires beats a long one that you turn off because it feels aggressive.
How the email is assembled
Each message is built from a template you control. The template pulls the abandoned cart items, the customer name, the order total and currency, the return link, and any discount code you have attached to the offer.
- Subject, heading and body come from your template
- Cart contents, totals and currency are filled from the checkout
- One-tap return link takes the customer back to the cart
- Optional discount code, if you attach one
Checking that it worked
The dashboard reports recovery emails sent, recovered orders and recovered revenue, so the sequence can be judged on orders rather than on opens alone.
Questions this usually raises
- Can I change the timing of both emails?
- Yes. The defaults are around one hour and around twenty-four hours; both windows are yours to move, and the sequence can be disabled entirely.
- Can I run an SMS alongside the emails?
- Yes. Connect the provider inside the Shopify app. The text uses its own timing, a template, and a link back to pay.
- Is the Free plan missing the sequence?
- No. Both recovery channels and the timed sequence are available on the Free plan, up to its monthly abandoned-cart and email limits.
Keep reading
SMS segments and what you actually pay for
SMS is billed per segment, not per message. Whether your text fits in one segment depends on the character set it needs — and on the encoding you set on the connection.
Read the guide →Shopify abandoned cart recovery
An abandoned checkout is not a lost visitor. It is a customer who got as far as the payment step. Whaleal Cart watches for that moment and follows up automatically, so the recovery does not depend on someone remembering to check a report.
Open →Abandoned cart SMS
The recovery text is about that checkout: the store’s name, a return link, and the offer, sent from the SMS account the store already pays for.
Open →Cart abandonment
Cart abandonment is the gap between the customers who reached the payment step and the customers who finished it. Understanding where that gap opens is what makes recovery possible at all.
Open →Scope. This page describes Whaleal Cart for Shopify — abandoned checkout detection, the timed recovery sequence in Friendly, Professional, or Urgency, and a recovery text on the store’s own SMS account. Local messaging consent and opt-out rules remain the merchant’s responsibility; the platform does not file or guarantee them.