Bring your own account
The platform has no provider account of its own. That one design decision changes who owns the numbers, who holds the quota, and who appears on the invoice.
Read the guide →Abandoned cart SMS
The recovery text is about that checkout: the store’s name, a return link, and the offer, sent from the SMS account the store already pays for.
A text for that checkout
The recipient is the shopper who reached payment and stopped. The text names the store, carries the return link, and can include the discount code.
It goes out on the store’s own timing, separate from the two emails, so the email and the text can land in the order the store wants.
You bring the SMS account
Connect the provider inside the Shopify app. The store keeps the provider relationship, the rate, the sender identity, and the invoice. Whaleal does not resell message volume and does not add a fee on that bill.
In practice that means the regulatory work stays where it belongs: sender registration, local consent rules and the limits your provider grants are all on your side. We route the message and log the send; we do not file or guarantee the rest.
The delay is yours to set
The text has its own send delay, independent from the email sequence. That lets you run the two channels in a deliberate order — email first and a text only for the checkouts that are still open, or the reverse — instead of firing everything at the same minute.
- Own send time, independent of the email sequence
- A template with the shop name, the discount code, and the return link
- A short link when the store turns one on
- The send sits beside the email history
Choosing the moment
A text that arrives while the customer is still on their phone reads as helpful. The same text an hour later reads as tracking. Set the delay against your own buying cycle and watch recovered orders — not send volume — to decide whether it was right.
What stays on your side
Messaging consent and opt-out compliance in the countries you text, sender ID and number registration, the quotas and rate limits your provider grants, and the accuracy of the message you write. These are between you and your provider.
Questions this usually raises
- Do I have to use my own SMS provider?
- Yes. Connect the account inside the Shopify app. The rate, the sender identity, and the invoice stay with the provider.
- Can I send marketing campaigns through this channel?
- Cart uses the text to bring that checkout back to pay. Sending beyond a single checkout is Whaleal Platform, on the same kind of account the store already owns.
- Can I turn the text channel off and keep emails?
- Yes — the two channels are independent. Run email alone, text alone, or both with different delays.
Keep reading
Opt-out handling
Opt-out is two halves: the suppression record, and the check that runs before a marketing message is handed to the provider. Both run through one shared normalization, which is the part that usually breaks.
Read the guide →Pacing, quotas and why we queue
Every connection carries a send rate. The platform queues to that rate instead of firing as fast as a provider will accept, because the fastest way to get throttled is to send at the speed that causes it.
Read the guide →Shopify abandoned cart recovery
An abandoned checkout is not a lost visitor. It is a customer who got as far as the payment step. Whaleal Cart watches for that moment and follows up automatically, so the recovery does not depend on someone remembering to check a report.
Open →Abandoned checkout email sequence
The sequence is the part most stores get wrong: too few messages and the reminder never arrives, too many and the store starts to feel like spam. Whaleal Cart ships with a two-step default and lets you move both windows.
Open →Cart abandonment
Cart abandonment is the gap between the customers who reached the payment step and the customers who finished it. Understanding where that gap opens is what makes recovery possible at all.
Open →Scope. This page describes Whaleal Cart for Shopify — abandoned checkout detection, the timed recovery sequence in Friendly, Professional, or Urgency, and a recovery text on the store’s own SMS account. Local messaging consent and opt-out rules remain the merchant’s responsibility; the platform does not file or guarantee them.