WhatsApp · WhatsApp on the Twilio account you already have

Connect your own Twilio WhatsApp account

If you already send SMS through Twilio, this is the same account with a WhatsApp-enabled number. The credential fields are literally the same two, so there is nothing new to look up.

Add a Twilio WhatsApp connectionAll integrations
Scope. This integration sends WhatsApp. This provider has no delivery webhook wired yet: a send is recorded with the acceptance outcome and any error code it returned, not with a later delivery status. Routing and automatic failover, per-number pacing and segment accounting are SMS-channel features rather than WhatsApp ones: a WhatsApp send goes out on the single connection you configure. Opt-out suppression is applied to marketing sends on every channel. Whaleal Platform is a message orchestration layer: it calls Twilio WhatsApp’s public API using your account. We do not resell message volume, do not mark up your Twilio WhatsApp bill, and do not own your account.

What you need from Twilio WhatsApp

Gather these in the Twilio WhatsApp portal first. The connection form asks for exactly these fields and nothing more.

FieldWhat it is
accountSidAccount SID. The same Account SID as your Twilio SMS connection.
authTokenAuth Token. The same Auth Token — Twilio does not issue a separate one per channel.

Credentials are sealed with AES-256-GCM and the console only ever shows a masked value afterwards. Plaintext is never written to logs and never sent back to the browser.

What we configure on the connection

  • Sender number (From). A Twilio number with WhatsApp enabled. It must belong to the same account as the credentials above.
  • Default send pacing: 1 message per second. This is a conservative starting point, applied per connection, and you can change it at any time. Your real ceiling is set by Twilio WhatsApp — check your account quota and raise the value to match.

Why teams pick Twilio WhatsApp

  • The same credentials as the SMS connection you may already have
  • One account, one invoice, two channels
  • A familiar console and error vocabulary if you already run Twilio

Worth knowing

  • The sender number has to be enabled for WhatsApp in your Twilio console before the connection can send.
  • Our default pacing starts at 1 message/second, matching the SMS connection. Twilio rate-limits per sending number, so raise it once you know your quota.

What stays on your side

These are yours to hold — and that is the point of bringing your own account: the relationship, the rates and the compliance stay in your name, not ours.

  • Meta’s business verification and account review
  • The display name and the phone number registered on that account
  • Meta’s messaging policies, including what may be sent outside a service window
  • The quotas and rate limits Twilio WhatsApp grants your account

Next

Whaleal Platform currently offers self-service connections to 6 SMS providers, 4 email providers and 3 WhatsApp providers. Underlying the SMS channel is an SMS adapter library of 33 adapters; the ones outside this list are unlocked on request rather than self-service.

Add the connectionHow Whaleal Platform works